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Find answers to commonly asked questions, use the contact form at the bottom of this page or call (800) 914-5902 to contact InStride Support.
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I want to launch this program. How do I get started?
I entered my short code and the unique link in the email I received in my DSP signup email isn’t working. What should I do?
What are the benefits of offering this program to my employees?
Why is this program being offered?
Can I use this in my hiring advertising?
How much time does it take to administer this program?
What is the estimated budget for me to operate this program?
How does billing work for in-network upfront tuition coverage programs?
How does billing work for tuition reimbursement (for out-of-network programs)?
My employee was denied or has to appeal their tuition reimbursement request. What is my role?
What if my employee leaves before their tuition reimbursement is paid out?
Which employees are eligible to receive this benefit?
Can I change my eligibility criteria?
What if I want to cancel my DSP’s agreement with InStride?
Am I eligible to participate as a DSP owner?
How will my employees know if they are eligible to enroll?
Is there a limit to the number of employees at my DSP who can participate?
What schools or academic providers are available to employees through Next Mile?
What is meant by “coverage year” and how does it align with the “calendar year”?
Are there any minimum grade requirements to participate?
What if an employee leaves my DSP when they are in the middle of taking a course?
How do my employees enroll in courses through Next Mile?
Will there be support to help my employees select a course, degree program or career path?
Where can my employees go if they have a question?
I have employees who are already enrolled in a local school. Can they receive upfront tuition coverage through Next Mile toward their current program?
Complete and submit the form below and our InStride support team will be in touch via email within one business day.